Who's T-UP?

T-Up Wine is the result of the partnership between the prestigious companies Fratelli Triacca SA and Bottle-Up Srl. The authenticity and quality of Triacca's products meet the innovation of Bottle-Up: Wines and spirits can be easily personalized from any type of device. T-UP is the first SWAS (Software With A Service) in Switzerland. T-Up offers the possibility to create completely personalized wine products. Private costumer, restaurants, wine shops and companies can personalize wines, and distillates in an easy and flexible way, on demand, through highly efficient and innovative solutions:- Dynamic tool to customize the products with a few clicks;- Software to generate offers for any type of customer. Personalizing bottles has never been so easy

How can I buy a product?

If you are a private customer and over 16 years old, you can access the configurator, create and buy your own bottle by clicking on 'PERSONALIZE YOUR BOTTLE'. If you are a B2B customer, register and access the special configurator by clicking on 'HOTELS & RESTAURANTS', IMPORTERS & DISTRIBUTORS or 'CORPORATE GIFTS & EVENTS'.

Are the indicated prices inclusive of VAT

The prices shown on the configurator are all inclusive of VAT; while the prices shown on the B2B configurator are without VAT.

Is it possible to buy different products in a single transaction?

Yes, you can personalize all the bottles, individually and buy them with one transaction.

How can I personalize the bottles individually?

Various fitting techniques are available: (a) LABEL TYPE > You can always choose between 'CHARGE IMAGE': in this case your creativity will be printed as we receive it.'LIMITED SERIES': in this case you choose limited editions that cannot be modified, or 'TEMPLATE': in this case you can modify the preset label texts;b) PRINTING TECHNOLOGY -> standard labels are DIGITALLY PRINTED in rectangular or square formats DIGITALLY.

How can I create a print file?

The files for printing must be realized and sent in the vectorial format (.pdf, .ai); The vectorial file must be set with the CMYK Coated FOGRA39 color profile, with a resolution of 300 dpi and a live page of at least 2 mm; If you do not have a file with the above characteristics, you can contact a T-Up technician. info@t-up.ch

I have completed the fitting, can I pay later?

Of course you can decide after finishing the adjustment of the bottle if you want to continue with the payment later. You will find all orders saved in your shopping cart and can continue with the payment by clicking on the green button 'Complete'. If the selected products are not in stock at the time of the actual purchase, the system will inform you and may suggest similar products.

What happens if an ordered product is no longer available?

Our offer is always updated according to the actual product availability. For each product there is an availability for deliveries within 24/72 hours and an availability for longer deliveries (5-10-20 working days). When ordering, you will always have proof of estimated shipping and order delivery times.

Is it possible to order a product by phone?

We do not receive telephone orders. If you need help or more information, you can contact us using the form on the 'CONTACT US' page or through the chat that you can find in the left corner of the page (Monday through Friday except holidays from 9:00 to 12:00 and from 15:00 to 17:00).

What are the accepted payment methods?

We accept Paypal payments (Paypal account, Visa, Mastercard, Maestro, American Express, Discover). For B2B users we also accept payments by bank transfer.

Is it safe to pay by credit card?

Credit card payment at T-UP is safe and reliable. Confidential data is not processed by our servers or our staff, but only by the banking circuit and is not stored in any database, neither ours nor the bank's. The transaction takes place through a secure and encrypted connection.

What is the CVV code on the credit card?

The CVV code is a 3-digit number that you can find on the back of your credit card and is necessary to confirm the card holder.

What is the 3D Secure credit card code?

The name 3D Secure is used to define the MasterCard Verified by Visa and MasterCard SecureCode fraud protection systems, developed by Visa and MasterCard International Circuits to ensure greater security for online payments. Once you have activated and correctly configured this additional security option on your card provider's website, you will receive an SMS to the cell phone number provided with a one-time security code to continue and confirm your purchase.

How can I check after a purchase whether the transaction was successful?

You will receive a confirmation e-mail with the data and amount of the transaction you just completed. In addition, when accessing your USER AREA, you can check your orders by clicking on 'HISTORICAL ORDERS'.

I have forgotten the password, what can I do?

To recover your password, simply click on 'USER AREA' and select 'Forgot your password?' After entering the email you used to register by clicking on 'Send', you will receive an email with a link to reset your login details.

Can I cancel an order I have placed?

You can only request the cancellation of your order if it has not yet been processed. Fill out the form immediately, stating the order ID number. We will cancel your order as soon as possible, refund the full amount of the transaction and send you a confirmation.

Can I receive the invoice for my order?

Private customers can find the receipt for the purchased products in their user profile. As soon as the order is completed, the corresponding invoice is immediately visible in the USER SECTION. B2B customers are asked to enter their billing information during registration. To download the invoice, it is necessary to access the user profile in the 'ORDER HISTORY' section.

What are the shipping costs?

The shipping costs for Switzerland are CHF 12.00. For orders over CHF 199.00 the shipping is free. For shipments abroad please contact us at: info@t-up.com.

Are my bottles safe during transport?

We have studied innovative and safe packaging, with the aim of greatly reducing breakage and temperature variations of the wines during transport.

How fast is the delivery?

Availability and production times are indicated for each product. In the order summary you always see the estimated delivery time, which is calculated based on production and shipping times.

Is it possible to check the status of the shipment?

After the shipment is completed, we will send you an e-mail with the tracking code to check the status on the courier's website.

What should I do if the product I bought does not arrive?

Contact our customer service by filling out the form on the CONTACTS page. In the subject line, enter the name of the recipient and the order ID. We will contact the carrier to clarify the unexpected.

I have placed an order, but I have misspelled the delivery address. What can I do?

If the order has not yet been processed, there is no problem. You can contact our customer service by filling in the form on the CONTACT US page and providing us with the correct address; we will then send you an e-mail confirming the change. But remember that once the bottles are shipped, it will not be possible to change the address.

I received a bottle and it is not good, how can I return it and get a refund?

If you receive a damaged bottle, please contact us by filling out the form on the CONTACTS page. Normally, we require the return of the product. In other cases you must attach the photos to the e-mail. We will send you a voucher for follow-up purchases for the value of the defective product.

Can I return the goods?

In Switzerland, a cancellation right exists only if the seller decides to offer it. If it does, then the online store must explicitly display the relevant conditions. Swiss law does not provide for any right to change your mind and return a product following an online purchase. T-Up follows these rules

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I have further questions, how can I contact customer service?

You can contact customer service by filling out the form on the CONTACTS page.